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Play below recording and start your test, answers are given at the end of the post

SECTION 1 Questions 1-12

Questions 1-4
(Circle the appropriate letter)


4. Which picture shows the correct location of the Administration office?

Questions 5-10

Complete the application form using NO MORE THAN THREE WORDS

application for parking sticker
Name (5)
Address (6) Flat 13
Suburb (7)
Faculty (8)
Registration number (9)
Make of car (10)

Questions 11-12

11. Cashier’s office opens at A 12.15 B 2.00 C 2.15 D 4.30

12. Where must the sticker be displayed?

SECTION 2 Questions 13-23

Complete the notes below using NO MORE THAN THREE WORDS for each answer

Date the museum was opened(13)
The museum consists of a building and(14)
Handicapped toilet door showsExample (a wheelchair)
The Education Centre is signposted by(15)
If you lose your friends, meet at the(16)
Warning about The Vampire(17)
How often are the tours of The Vampire?(18)
Person featured in today’s video(19)
The Leisure Gallery shows how Australian culture is influenced by(20)
The Picture Gallery contains pictures by(21)
Cost of family membership of the museum(22)
Passengers and the Sea” includes a collection of(23)

SECTION 3 Questions 24-32

Questions 24-27 (click the correct answer)

Questions 28-32
Complete the notes using NO MORE THAN THREE WORDS for each answer

Two reasons for the new approach to pricing are:
In future people will be able to book airline tickets (30)
Also being marketed m this way are (31) and

SECTION 4 Questions 33-42

Questions 33-37
Complete the table Write NO MORE THAN THREE WORDS for each answer

Questionnaireswhat customers think about
(34)how customers move around supermarket aisles
Eye movement
the most eye-catching areas of the shop
Computer programs
e.g. (36)
the best (37)
for an article in the shop

Questions 38-42
Label the cliagiam Wiite NO MORE THAN THREE WORDS for each anmer

First shelves -customers usually
Checkout – often used to sell
←←←←←Products placed here
sell well particularly
if they are placed(39)
These areas are
known as
Gondola end -prime position:
used to launch launch new products
Gondola end —often find
displayed here


  1. B
  2. D
  3. C
  4. A
  5. Richard Lee (must have correct spelling of “Lee ” and capitals)
  6. 30 Enmore Road (must have correct spelling and capitals)
  7. Newport (must have correct spelling and capital “N”)
  8. Architecture
  9. LJX 058K
  10. Ford
  11. C
  12. (on the) (front) window/windscreen
  13. November 1991
  14. green arrows
  15. information desk
  16. stairs to climb//lots of stairs
  17. every hour
  18. Captain Cook
  19. the sea
  20. Australian artists/painters
  21. $70
  22. souvenirs
  23. B
  24. C
  25. D
  26. A
  27. law has changed//law changes//changes in law
  28. (powerful) computer programs
  29. from home (computer)
  30. hotels/hotel beds/rooms
  31. hire cars
  32. displays//products//displays and products
  33. (hidden) TV cameras
  34. recorder//recording
  35. Spaceman”
  36. position//shelf//spot//place
  37. walk (straight/right) past // ignore//pass
  38. at eye level//near customers’ eyes
  39. hotspots
  40. special offers
  41. chocolates

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